Privacy Policy
Last Updated: October 2026
Tucfrez, Inc. (“Tucfrez,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, by phone, text message, email, or while receiving our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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- Name
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- Email address
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- Phone number
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- Service or property address
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- Billing information
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- Appointment and scheduling information
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- HVAC equipment and service information
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- Communications you send to us by phone, email, website form, or text message
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- Other information necessary to provide HVAC services, estimates, repairs, maintenance, installations, warranty assistance, or customer support
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and website usage information.
How We Use Your Information
Tucfrez may use the information we collect to:
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- Schedule and manage service appointments
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- Provide estimates, repairs, maintenance, installations, and other HVAC services
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- Communicate regarding appointments, technician arrival times, estimates, invoices, payments, warranties, and service updates
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- Respond to customer questions and requests
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- Send appointment confirmations and reminders
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- Follow up regarding services or estimates
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- Maintain customer and service records
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- Improve our website and customer experience
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- Send promotional or marketing communications when permitted by law and based on the customer’s communication preferences
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- Comply with legal, regulatory, insurance, licensing, or business requirements
SMS/Text Messaging
By providing your mobile phone number and opting in to receive text messages from Tucfrez, you consent to receive SMS/text communications related to your interactions with us. Messages may include appointment confirmations, scheduling updates, technician arrival notifications, service updates, estimates, invoices, customer-service communications, and, when you have provided appropriate consent, promotional or marketing messages.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing goods or services from Tucfrez.
Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their marketing purposes.
We may share information with service providers that assist us in delivering our communications and operating our business, such as telecommunications, scheduling, customer-management, payment-processing, and technology providers, solely as necessary to provide those services on our behalf.
Sharing of Personal Information
Tucfrez does not sell your personal information.
We may disclose personal information to trusted service providers that assist us with business operations, including scheduling, communications, payment processing, website hosting, customer management, accounting, and similar services.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, safety, or property of Tucfrez, our customers, or others.
Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand how visitors use our website, and support website performance and marketing activities.
Your browser may allow you to control or disable certain cookies.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
You may contact us to request that we update or correct certain personal information we maintain about you.
You may unsubscribe from promotional emails by using the unsubscribe instructions provided in those communications.
For text messages, reply STOP to opt out of SMS communications.
Third-Party Services
Our website and business operations may use third-party services for scheduling, payments, communications, analytics, or other business functions. Those providers may process information according to their own privacy practices and their agreements with Tucfrez.
Changes to This Privacy Policy
Tucfrez may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
Tucfrez, Inc.
Phone: 407-240-6911
Email: info@tucfrez.com
Central Florida